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Shipping Policy

Welcome to Doctor Johns! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or interact with us.

1. Shipping Locations:

Dr. Jhons offers nationwide shipping across Pakistan. International shipping is not available at this time.

2. Processing Time:

  • Orders are processed within 1-2 business days (excluding weekends and public holidays).
  • During peak seasons or sales, processing times may be slightly longer.

3. Delivery Time:

  • Express Delivery: 1-2 business days (available in select cities with additional charges).
  • Standard Delivery: 3-5 business days.
  • Delivery times may vary depending on the location and courier service.

4. Shipping Charges:

  • Standard Shipping: A flat rate of PKR 200 applies.
  • Free Shipping: Available for orders above PKR 3,000.
  • Express Shipping:: Charges vary based on location and urgency.

5. Order Tracking:

  • Once your order is shipped, you will receive a tracking number via SMS or email.
  • You can track your order through the courier service's website.

6. Delayed or Lost Shipments:

  • If your order is delayed beyond the estimated delivery time, please contact us.
  • In case of lost packages, we will work with the courier service to resolve the issue.

7. Damaged or Incorrect Items:

  • If you receive a damaged or incorrect item, report it within 24 hours of delivery.
  • Provide photos as proof and contact our customer service for assistance.

8. Contact Us:

 For any shipping-related queries, feel free to reach out to us:

  • Mobile: +971 52-8611858
  • Email: info@drjhonscosmetics.com.

We strive to provide a seamless shopping experience and appreciate your trust in Dr. Jhons!

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